What is a healthcare workforce
operating system?

MedicalMatch is a Healthcare Workforce Operating System with an embedded marketplace. The operating system fills open shifts from the people a health system already employs first. The marketplace covers what the internal workforce cannot, with independent clinicians who are compliance-verified and credentialed to the health system’s own standard.

Why health systems need one

Workforce is the largest line on a health system’s budget, and the tools that manage it are split apart. Scheduling lives in one system, credentialing in another, recruiting in a third, and contingent labor in a vendor portal. Each tool sees part of the workforce. None of them can answer the question a CFO or CNO actually asks: who is qualified, available, and lowest cost for this shift right now?

A workforce operating system connects those pieces so that question has one answer.

What a healthcare workforce operating system does

• Activates the employed workforce as float capacity. Every open shift is matched against eligible clinicians across departments and locations before any external coverage is offered.
• Credentials to the health system’s standard. Licenses, background screening, and facility-specific onboarding are verified before a clinician can accept a shift.
• Fills remaining gaps through an embedded marketplace. Independent clinicians cover what the internal pool cannot, onboarded to the same standard as employees.
• Pays independent clinicians without adding administrative work. Contractor payroll runs inside the platform, so the health system does not administer 1099 payments.
• Converts contingent clinicians into long-term hires. A clinician who works well in a unit can move into direct employment through the same workflow.
• Unifies HR and recruiting workflows. HR and talent acquisition teams keep their systems and their roles. The operating system connects the steps between them.

How it differs from scheduling software, a VMS, or an HRIS

System	What it answers	What it does not do
Scheduling software	Who is on the schedule	Find qualified clinicians outside the home unit, or source external coverage
VMS (vendor management system)	Which outside vendor fills an open need	Put employed clinicians first, or credential to the health system’s own standard
HRIS	Who is employed, and in what position	Deploy people to shifts in real time
Workforce operating system with an embedded marketplace	Who is qualified, available, and lowest cost for this shift, internal or independent	Replace the systems above; it connects to them

How MedicalMatch delivers it

• InternalPool: matches open shifts across the employed workforce before external coverage.
• CredentialHub: credentialing, background screening, and facility-specific onboarding.
• Marketplace: compliance-verified independent clinicians for coverage the internal pool cannot absorb.
• Recruit2Hire: a path from contingent work into direct employment.

See live integrations on the Integrations page. Implementation typically runs 2 to 6 weeks.

Frequently asked questions