FAQs

Frequently asked questions

Answers for health system leaders first, then for clinicians. Do not see your question? Contact us.

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For health systems

How is MedicalMatch different from traditional and travel staffing?

Traditional and travel models rely on cost-plus pricing and limit visibility into your workforce. MedicalMatch puts every open shift in front of your employed clinicians through InternalPool and credentialed marketplace clinicians in the same view, so you choose by skill set and cost at a transparent rate, and lets you hire proven clinicians through Recruit2Hire with $0 hire-away fees.

Does MedicalMatch replace our HR, recruiting, HRIS, or scheduling system?

No. MedicalMatch overlays the HRIS and scheduling software you already run and unifies the workflow your HR and recruiting teams already own.

How are clinicians credentialed?

For independent clinicians, CredentialHub completes primary-source verification, healthcare-grade background screening (state and federal checks, OIG exclusion screening, employment and education verification), and facility-specific onboarding built with your team before any shift is worked.

What care settings do you support?

MedicalMatch is built for health systems and every setting inside them: hospitals, post-acute and skilled nursing, home-based care, FQHCs and community health, outpatient clinics, and ambulatory surgical centers.

Which roles can we cover?

The platform is profession agnostic, from physicians and advanced practice providers to nurses, allied health, and non-clinical support roles.

What does MedicalMatch cost?

Health system pricing is a subscription based on system size. Book a Facility Demo for a quote.

How does MedicalMatch integrate with our existing systems?

MedicalMatch overlays your existing stack across HRIS, scheduling, timekeeping, payroll (W2 and 1099), credential verification, background screening, clinical learning, electronic visit verification, identity and single sign-on, and communications. Specific system connections are scoped and configured for your organization during implementation, which typically runs 2 to 6 weeks.

How long does implementation take?

Most organizations are live within 2 to 6 weeks, starting with internal deployment by unit.

Can we hire a clinician permanently without a conversion fee?

Yes. Recruit2Hire charges $0 hire-away fees. When a clinician is the right fit, you extend an offer directly.

How many customers does MedicalMatch have today?

MedicalMatch is in active deployment with customers in post-acute (senior living and skilled nursing), home-based care (private duty), and a Missouri FQHC. We are scaling into health systems in 2026 and 2027 and selectively onboarding enterprise pilots. Published case studies are available for Cottonwood Heights at Valencia and Martha’s Hands Services.

What is MedicalMatch’s acute-care track record?

Our published case studies are post-acute and home-based. The MedicalMatch economic model has been validated against the actual contingent labor data of a 240-bed Midwest rural hospital, a Rural Healthcare Transformation Program participant. Enterprise acute-care pilots are being scoped. For a hospital-specific economic model built against your own numbers, see our CFO methodology page.

How are MedicalMatch’s savings and ROI numbers calculated?

We do not publish vendor averages. For each health system we evaluate, we build a hospital-specific economic model against your actual annual contingent labor spend, your current agency bill rates, your permanent RN turnover rate, your overtime hours, and your internal pool participation. Our standard methodology covers 4 cost categories (premium labor, recruiting and credentialing overhead, turnover and retention impact, operational and clinical opportunity cost) across a 3-year total cost of ownership view. See our CFO methodology page for the full framework.

Can MedicalMatch provide customer references for a 250-bed health system?

We walk any health system CFO or CNO through the full methodology, scenario by scenario, modeled against your own numbers. As enterprise acute-care pilots mature, we introduce reference customers under NDA. In the meantime, our published post-acute and home-based case studies demonstrate the operational model and the retention and cost-reduction results it produces.

For clinicians

How do I join MedicalMatch?

Create a profile, upload your credentials, and complete verification. Once approved, you are notified of open shifts that match your qualifications and preferences.

Which professionals can join?

RNs, LPNs, CNAs, medical assistants, surgical technologists, allied health professionals, and more. About 7,000 clinicians have registered.

Is there a fee to join?

No. Joining MedicalMatch is free for healthcare professionals.

How do I get paid for independent shifts?

Independent marketplace shifts are paid through our 1099 payroll partner. Payment schedule details are shared when you join.

How do I accept a shift?

When a matching shift opens, you are notified. Review the facility, time, and pay rate, then choose whether to accept.

Ready to see your own workforce first?

A working session built around your organization, not a generic walkthrough.

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