Case study: private-duty home care
Martha’s Hands Services cut time to first shift from about 21 days to about 14. Its marketplace fee now stops at 80 hours per caregiver.
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Martha’s Hands Services moved caregiver coverage to MedicalMatch, the Healthcare Workforce Operating System with a marketplace solution embedded. Time from application to first shift fell from about 21 days to about 14. The marketplace fee applies to the first 80 hours only, after which Martha’s Hands can hire a proven caregiver directly.
From application to first shift, down from about 21
Where the marketplace fee stops, with no renewal
Of coordination per applicant, largely removed
Figures reported by Martha’s Hands Services, September 2026.
Agency fees ran for every hour a caregiver worked, for as long as the caregiver was needed. A one-year restriction blocked direct rehire.
The fee applies to the first 80 hours only. After that, Martha’s Hands can move a proven caregiver into direct, longer-term employment.
“With MedicalMatch, we only pay the fee for the first 80 hours, and we can engage into longer employment commitments with successful caregivers into the future.”
Andrew Huber, Chief Operating Officer, Martha’s Hands Services
More proof: Cottonwood Heights post-acute case study
See how the same model works across your organization, with $0 hire-away fees.
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